Privacy policy

SWISS MEDBANK Privacy & Security Policy

SWISS MEDBANK SA is committed to protecting the privacy of our Members and the visitors to the websites of SWISS MEDBANK (, and its affiliates. This privacy and security policy tells you about our online collection and use of personal information as well as the security process SWISS MEDBANK set-up to protect your personal information.

Personal information shall mean recorded information about an identifiable moral or physical person such as name, age, address, e-mail address, phone number, including all the health care data of a physical person. The terms of this policy apply to all personal information collected by SWISS MEDBANK SA. We have created this policy pursuant to the Data Protection Law of Switzerland (DPL).

This site is operated by SWISS MEDBANK SA (“SWISS MEDBANK SA”), and may be accessed in Switzerland and abroad.


  1. Privacy


Collection of Your Personal Information

Except as set out in this privacy policy, any personal information you provide to us through our site is never disclosed to any third party. We do not sell, trade or share any of your personal information with any other organizations.

Personal information includes in particular:

  • Contact details collected by telephone, e-mail or contact forms.
  • Health data collected in MED’PROFILE or sent to SWISS MEDBANK for transfer in MED’PROFILE
  • Financial information collected in case of direct purchase on the website of SWISS MEDBANK (including credit card number, billing address).


When you visit the site(s), certain kinds of information can be automatically collected such as your IP address, the type of web browser, the language as well as the time. These data are grouped to manage the website and control the use and the performance of the website(s).


Use of Your Personal Information

SWISS MEDBANK SA collects and uses your personal information to:

  • create and manage your account;
  • provide customer service;
  • send you customer-related communications such as welcome letters and confirmations;
  • send you surveys in order to improve our service
  • send you marketing communications to inform you of new products or services
  • process your transactions in case of direct purchase on the SWISS MEDBANK website.


At SWISS MEDBANK, we require that each employee signs a confidentiality agreement related, among others, to the personal information of MED’PROFILE’s users.


Disclosing of Your Personal Information


We reserve the right to disclose your personal information if required or permitted to do so by law, for example, if we receive a subpoena or court order.

If you would like to know more about our privacy practices, please contact us at


  1. Security

 This section is focused on the use of MED’PROFILE. The security of your personal information is important to us. We follow generally accepted industry standards and integrate the most secure systems.


Accessing Your Personal Information

You may, at any time and from any available access modes, access your whole personal information stored in MED’PROFILE.

You are the owner of your data. To protect you from unauthorized people, you access your own data through a personal secure identification system.


With MED’PROFILE Web, you connect to your health passport through:

  • A personal login
  • A personal password


With MED’PROFILE Card, you connect to your health passport through

  • A personal login and password
  • Or your own fingerprints


You shall treat the access codes to your MED’PROFILE in confidence and shall not forward them to Third Parties.


Hosting Your Personal Information


Your data are stored on a server which has been selected for its security features, which benefits from a highly secure infrastructure and follows the highest standard of security.

  • Uninterrupted power supply (UPS)
  • Redundant power supply (4 x 16 A) via A/B line (
  • Energy-efficient direct cooling
  • Above-average raised floor system
  • Secured access with transponder and key
  • 24/7 camera monitoring
  • 24/7 access and on-site service

SWISS MEDBANK guarantees a 99% uptime for the MED’PROFILE web portal.

Although the risk is very low, SWISS MEDBANK redoubles its hosting security with a permanent back-up of all data on an additional server.

Encrypting Your Personal Information


The complete communication of data from SWISS MEDBANK to your MED’PROFILE over the Internet is encrypted according to the standard SSL technology. The key size of the RSA encryption is 4096 bits. All communications with the server is done over standard secure connections using the https protocol, like used for e-banking.


Changes to This Privacy & Security Policy

We reserve the right to change the terms of this policy at any time. When we make changes, we will revise the “last updated” date as well as the edition. If there are material changes to this statement or in how SWISS MEDBANK SA will use and/or secure your personal information, we will notify you by prominently posting a notice of such changes here or on our home page, or by sending you an email. We encourage you to review this policy whenever you visit one of our sites.